Shipping policy
Shipping Policy
(Last updated: 10 July 2026)
Shipping Origin
All orders are shipped from our fulfillment location in Ukraine. We currently ship to the United States, Canada, and selected European countries available at checkout.
Shipping Carrier & Logistics Providers
Orders are shipped from our fulfillment location in Ukraine using international postal, courier, and logistics services.
Depending on the destination country, parcel size, shipping method, and available route, we may use Western Bid logistics services and/or its partner carriers, including international postal and courier providers.
Western Bid may assist with international shipment processing, logistics coordination, tracking, and export-related shipping services. The final delivery may be performed by a local postal operator, UPS, FedEx, DPD, USPS, Nova Global, or another logistics provider available for the destination country.
Once your order is shipped, we will provide a tracking number by email where tracking is available. Tracking updates may take several business days to appear after dispatch, especially for international shipments.
Estimated Delivery Time
Estimated delivery times depend on the destination country, selected shipping method, customs processing, and carrier route.
Shipping Costs
Shipping costs are shown at checkout before payment.
Current standard shipping rates:
- United States: $25.00 USD
- Canada: $25.00 USD
- European Union: $29.00 USD
These rates may differ from the actual carrier or logistics provider cost paid by Gravity Space. The shipping amount charged at checkout is the amount displayed to the customer before payment.
We do not offer free shipping unless explicitly stated in a specific promotion. Every order includes the applicable shipping fee, which is shown before completing payment.
Customs, Duties & Taxes
By placing an order, the customer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country are the customer’s responsibility.
Unless expressly stated otherwise on the product page, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis. Import charges are not included in the product price or shipping charge paid at checkout. If a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost under DDP (Delivered Duty Paid), the applicable import charges will be handled by the seller only to the extent specified in that offer.
The customer is responsible for paying all applicable import charges required for customs clearance and delivery. Failure or refusal to pay such charges may result in delivery delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.
If an order is refused, returned, abandoned, or destroyed because the customer failed to pay import charges or refused delivery, original shipping costs, return shipping costs, customs charges, storage fees, handling fees, carrier fees, and other related costs are non-refundable to the fullest extent permitted by law.
If a returned item is received by us in acceptable condition, we may refund the product price after deducting any non-refundable costs related to shipping, return shipment, customs, carrier handling, payment processing, or other costs incurred in connection with the order.
Gravity Space is not responsible for delays, additional costs, penalties, confiscations, or other actions taken by customs authorities, carriers, or governmental agencies in the destination country.
Lost or Delayed Packages
We pack every order carefully to help ensure safe international delivery. If your package is lost or significantly delayed, please contact us at support@gravityspace.org.
We will assist with tracking and, where applicable, help initiate a claim with the relevant carrier or logistics provider.
Contact
For shipping-related questions, please contact us at: