Refund policy
Return and Refund Policy
Last updated: 10 July 2026
Return Window
We accept returns within 30 days of delivery.
To start a return, please contact us first at support@gravityspace.org. Returns sent without prior approval may not be accepted.
Return Conditions
To be eligible for a return, items must:
- Be unused
- Be in original packaging, where applicable
- Be in resale condition
- Include all original accessories, tags, manuals, parts, and packaging materials, where applicable
We reserve the right to refuse returns that do not meet these conditions.
Return Instructions
After contacting us, we will provide return instructions and the appropriate return address for your order.
Please do not send items back without prior approval. Unauthorized returns may be refused or may not be eligible for a refund.
Return Shipping
Defective, damaged, or incorrect items: if the issue is confirmed after review, we will provide instructions and may cover the return shipping cost or offer another appropriate resolution.
All other returns: return shipping is paid by the customer.
Original shipping costs are non-refundable unless the return is due to our error or a confirmed defective, damaged, or incorrect item.
Exchanges
We do not process direct exchanges at this time.
If you need a different item, size, or model, please return the original item according to this policy and place a new order.
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method within 5 business days after inspection.
Please note that your bank, card issuer, PayPal, or payment provider may require additional time to process and post the refund to your account.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Photos of the item and packaging
Email: support@gravityspace.org
We will review the case and provide further instructions.
Customs, Import Charges, and Refused Deliveries
International customers are responsible for any customs duties, import taxes, VAT, GST, brokerage fees, customs clearance fees, handling fees, carrier fees, or other import-related charges imposed by their country’s customs authorities or carriers unless such charges are explicitly stated as prepaid.
If an order is refused, returned, abandoned, or destroyed because the customer failed to pay customs duties, import taxes, VAT, brokerage fees, customs clearance fees, carrier fees, or other import-related charges, the original shipping cost and any return shipping, customs, storage, handling, carrier, or related costs are non-refundable to the fullest extent permitted by law.
If the returned item is received by us in acceptable condition, we may refund the product price after deducting any non-refundable costs incurred in connection with the order, including shipping, return shipment, customs, carrier handling, payment processing, or other related costs, where applicable and permitted by law.
Non-Returnable Items
Certain items may not be eligible for return for safety, hygiene, legal, or product-specific reasons. If a product is non-returnable, this will be stated on the product page where applicable.
Contact
For return or refund questions, please contact us at:
Email: support@gravityspace.org